1. We respect your privacy
a. KGSS respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
b. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
c. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
2. What personal information is collected
a. KGSS will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
b. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
c. We may collect additional information at other times, including but not limited to, when you provide feedback, when you chat with us online using our chat system, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
d. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. How we use your personal information
KGSS may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you. KGSS will use personal information only for the purposes that you consent to. This may include to:
a. provide you with products and services during the usual course of our business activities;
b. administer our business activities;
c. manage, research and develop our products and services;
d. provide you with information about our products and services;
e. communicate with you by a variety of measures including, but not limited to, by telephone, email, Facebook Messenger, sms or mail; and
f. investigate any complaints.
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
6. General Data Protection Regulation (GDPR) for the European Union (EU)
a. KGSS will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
b. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
c. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
d. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
e. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
f. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
g. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
h. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. KGSS complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU. Except as otherwise provided in the GDPR, you have the following rights:
a. to be informed how your personal information is being used;
b. access your personal information (we will provide you with a free copy of it);
c. to correct your personal information if it is inaccurate or incomplete;
d. to delete your personal information (also known as “the right to be forgotten”);
e. to restrict processing of your personal information;
f. to retain and reuse your personal information for your own purposes;
g. to object to your personal information being used; and
We may ask you to verify your identity before acting on any of your requests.
8. Security of your personal information
a. KGSS is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
b. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
9. Access to your personal information
a. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
b. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
10. Complaints about privacy
a. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
a. When you visit our website When you come to our website (kinggeorgesoundsafari.com.au), we may collect certain information such as date and time, your device type, browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
c. Website analytics Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics is a service which transmits website traffic data to Google servers in the USA. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
We use remarketing services with Google Analytics to advertise online, making adverts more relevant for users. Remarketing cookies will be used by third parties (including Google) to show our adverts on websites other than our own.
Third parties (such as Google and Facebook) will use remarketing cookies to serve more relevant ads to users based on their past visit to our website, whether those users are on our website or other websites. To opt-out of Google Remarketing and alter your ad preferences, please visit here. Remarketing cookies expire 90 days from the time the cookies are set or updated (whichever is later).
- Google Analytics
- Facebook Pixels
We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. Please click here if you would like to withdraw your consent.
f. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that KGSS is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.